Maintenance Submission

Tenants can submit maintenance requests directly through the Tenant Portal, providing a convenient way to report issues without calling or visiting the property management office.

Submitting a Request

  1. Log in to the Tenant Portal at my.aqarjia.com.
  2. Navigate to the Maintenance section.
  3. Click New Request.
  4. Fill in the details:
    • Category -- Select the type of issue (Plumbing, Electrical, HVAC, etc.).
    • Title -- A brief summary (e.g., "Bathroom faucet leaking").
    • Description -- Detailed explanation of the problem, including location within the unit and any relevant observations.
    • Priority -- How urgent the issue is.
  5. Submit the request.

The request is immediately visible to the property management team with a reference number (e.g., MR-023) for tracking.

What Happens Next

After submission, the request follows the standard maintenance workflow:

  1. Open -- The property manager receives and reviews the request.
  2. In Progress -- A team member or contractor is assigned to resolve the issue.
  3. Resolved -- The work is completed.
  4. Closed -- The request is closed after confirmation.

The tenant can track the status of their request in the portal at any time.

Tracking Requests

The Maintenance section in the Tenant Portal shows:

  • All Requests -- A list of all maintenance requests submitted by the tenant.
  • Status -- Current status of each request (Open, In Progress, Resolved, Closed).
  • Details -- Full description and any updates from the property management team.
  • Timeline -- When the request was submitted and each status change.

Tips for Tenants

  • Be specific in the description -- include the exact location and when the issue started.
  • Select the correct category to help the property manager route the request to the right team.
  • Use the priority level appropriately:
    • Urgent -- Safety hazards, flooding, no electricity.
    • High -- Major comfort issues (AC not working in summer, no hot water).
    • Medium -- Moderate issues that need attention but are not urgent.
    • Low -- Minor cosmetic issues or non-critical repairs.

For true emergencies (fire, gas leak, flooding), always call your property management company directly in addition to submitting a request in the portal.

Communication

The property management team can add updates and notes to maintenance requests. Tenants see these updates in the portal, providing transparency throughout the resolution process.