Tenants

Tenants are the individuals or companies who lease units in your portfolio. Aqarjia maintains comprehensive tenant records to support lease management, invoicing, and communication.

Creating a Tenant

  1. Navigate to Portfolio > Tenants and click Create.
  2. Fill in the required fields:
    • Name -- Full name of the individual or company name.
    • Tenant Type -- Individual or Company.
    • Civil ID (individuals) or CR Number (companies) -- Official identification.
  3. Add contact details:
    • Phone Number -- Primary contact number.
    • Email -- Email address for communications and portal access.
    • Emergency Contact -- Name and phone for emergencies.
  4. Click Save.

Tenant Types

Type Use Case
Individual A person leasing a unit for personal or business use.
Company A registered business entity leasing commercial space.

Viewing a Tenant

The tenant detail page provides a complete picture:

  • Overview -- Personal/company details and contact information.
  • Active Leases -- All current lease agreements for this tenant.
  • Lease History -- Past leases including dates and units.
  • Invoices -- All invoices issued to this tenant.
  • Payments -- Payment history and outstanding balances.
  • Documents -- Civil ID copies, trade licenses, and other files.
  • Deposits -- Security deposit status and history.

Tenant Portal Access

Tenants can be given access to the self-service Tenant Portal at my.aqarjia.com. Once linked, tenants can:

  • View their lease details and payment history.
  • Pay invoices online via KNET or Tap.
  • Submit maintenance requests.

See Tenant Portal Overview for more information.

Managing Tenant Records

  • Edit -- Update contact information, identification numbers, or type.
  • Archive -- Soft-delete a tenant who is no longer active. Historical data (leases, payments) is preserved.
  • Documents -- Upload and manage identification documents, contracts, and correspondence.

Never hard-delete a tenant record. Archiving preserves the complete audit trail for financial and legal compliance.

Search and Filtering

The tenants list supports searching by name, civil ID, CR number, or phone number. Use pagination to navigate large tenant databases.